Royal Enfield Service Center - First Mumbai Store LLP

Horrendous Experience: Extortion, Scams, and Absolute Lack...

Horrendous Experience: Extortion, Scams, and Absolute Lack of Professionalism ​I had the worst experience at this Royal Enfield service center. For a bill of nearly ₹9,000, the level of service, care, and transparency was sub-zero. Here is a breakdown of why you should avoid this place: ​Zero Accountability & Delays: Dropped my bike off with promises of same-day or next-day delivery. I received zero updates on Sunday and Monday. When I followed up on Tuesday, I was ghosted, told advisors were unavailable, and given the runaround. ​The Anti-Rust Coating Scam: I was pushed into taking a ₹1,000 anti-rust coating. When I went to pick up the bike, it was covered in dust and the coating wasn't even done. After calling them out, they "applied" it in front of me: a transparent liquid filled in a ₹10 Thums Up bottle, dabbed onto my bike's chrome with a torn, dirty rag. It is a complete scam. ​Horrible Handling of the Vehicle: While trying to find my bike's keys, the staff literally jammed 2–3 random keys into the ignition, tussling with it carelessly. When I intervened, the advisor casually told me, "Sir, aapko chabi pata hogi, aap jake board me se le aao." (Find your own key from the board). ​They Only Care About Reviews: Nobody cared about my complaints until I wrote a negative feedback review on their paper form. Only then did the seniors scramble, keeping me waiting until 7:15 PM without even the basic courtesy of offering water. ​Terrible Follow-up: They took the bike back to fix their mistakes, but again gave no inward confirmation, leaving me worried it was stolen. To top it off, the driver they sent to pick up the bike wasn't even wearing a helmet—does a motorcycle brand not care about basic road safety? ​This place does not care about your precious vehicle; it is just a machine to extort money. Avoid at all costs.