PRIVACY  POLICY.

01INTRODUCTION

Mumbai96 ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, store, and protect information when you use our platform at mumbai96.vercel.app and all associated services.

This policy applies to all visitors, registered users, business owners with listings, and anyone who interacts with Mumbai96 in any way. By using our platform, you consent to the practices described in this policy.

This policy is compliant with the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, the IT (Reasonable Security Practices) Rules, 2011, and applicable provisions of India's emerging data protection framework.

02INFORMATION WE COLLECT

Information You Provide Directly

• Account Registration: Name, email address, phone number, password
• Business Listings: Business name, description, address, phone, email, website, photos, hours
• Enquiry Forms: Name, phone, email, message content
• Fraud Reports: Description of reported fraud (anonymous submission available)
• Contact Forms: Name, email, phone, message
• Reviews: Star rating, review text, name

Information Collected Automatically

• Usage Data: Pages visited, time spent, features used, clicks
• Device Information: Browser type, operating system, screen resolution
• IP Address: Used for approximate location (city-level) and security
• Referral Data: How you arrived at Mumbai96 (search engine, direct, social)

Information from Third Parties

If you sign in using Google OAuth, we receive your name, email address, and profile picture from Google, as permitted by your Google privacy settings. We do not access any other Google account data.

03HOW WE USE YOUR DATA

We use the information we collect for the following purposes:

• Operating the Platform: Creating and managing your account, displaying your listings, processing enquiries
• Communication: Sending enquiry notifications, service updates, and security alerts
• Safety & Fraud Prevention: Detecting, investigating and preventing fraudulent listings and abuse
• Platform Improvement: Analysing usage patterns to improve features and user experience
• Search & Discovery: Indexing your listing content to make it searchable by users
• Legal Compliance: Meeting our obligations under applicable Indian law

Legal Bases for Processing

• Contract performance — processing necessary to provide you with our Service
• Legitimate interests — fraud prevention, platform security, analytics
• Consent — marketing communications (which you may opt out of at any time)
• Legal obligation — compliance with Indian law and court orders

04COOKIES & TRACKING

Mumbai96 uses cookies and similar technologies to provide core platform functionality and improve your experience.

We do not use advertising cookies, tracking pixels from ad networks, or any cookies that profile you for commercial targeting.

You may disable cookies in your browser settings; however, disabling essential cookies will prevent login and some platform features from functioning correctly.

05DATA SHARING

Mumbai96 does not sell, rent, or trade your personal data. We may share limited information only in these specific circumstances:

• Service Providers: Trusted third-party vendors who operate our hosting, email delivery, and analytics infrastructure, bound by strict data processing agreements
• Legal Requirements: When required by law, court order, or lawful request from Indian government authorities
• Fraud & Safety: With Mumbai Police Cyber Cell or CERT-In when investigating fraud, cybercrime, or serious safety concerns
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data would transfer subject to the same privacy protections

When an enquiry is sent to a business via Mumbai96, your name, phone, and message are shared directly with that business. This is the core function of the enquiry feature — please be mindful of what personal information you include in enquiry messages.

06DATA SECURITY

We implement industry-standard security measures to protect your personal information:

• All data transmitted via HTTPS with TLS encryption
• Passwords stored using bcrypt hashing — never in plain text
• Regular security audits and vulnerability assessments
• Access controls ensuring staff access to personal data on a need-to-know basis
• Secure cloud infrastructure with automated backups

Despite these measures, no internet transmission is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].

In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.

07DATA RETENTION

After the retention period, data is securely deleted or anonymised. You may request earlier deletion of your personal data by contacting us (subject to legal retention obligations).

08YOUR RIGHTS

You have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Correction: Update or correct inaccurate personal data in your account settings or by contacting us
• Right to Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for analytics or direct marketing
• Right to Withdraw Consent: Withdraw consent for optional processing at any time

To exercise any of these rights, email us at [email protected] with the subject "Privacy Request — [Your Request Type]". We will respond within 30 days. Verification of identity may be required.

09CHILDREN'S PRIVACY

Mumbai96 is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] and we will delete that information promptly.

Users between 13 and 18 years of age must have parental consent before creating an account or submitting any personal information.

10THIRD-PARTY LINKS

Mumbai96 may contain links to third-party websites, including business websites, Google Maps, social media profiles, and government resources. These links are provided for convenience only.

We have no control over the privacy practices or content of third-party sites. Once you leave Mumbai96, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

11CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. All changes will be posted on this page with an updated "Last Updated" date.

For material changes — changes that significantly affect how we process your personal data — we will provide prominent notice via email (to the address on your account) or via a notice on our platform, at least 14 days before the change takes effect.

Your continued use of Mumbai96 after any changes to this policy constitutes your acceptance of the updated terms.

12CONTACT US

For any privacy-related questions, requests, or concerns, please contact our Privacy Officer:

• Email: [email protected]
• General Enquiries: [email protected]
• Phone: +91 9819365030
• Address: Mumbai96 Privacy Officer, Laxmi Plaza, Laxmi Industrial Estate, Andheri West, Mumbai — 400053

If you are unsatisfied with our response to a privacy concern, you may lodge a complaint with the relevant Indian data protection authority or seek legal recourse in the courts of Mumbai, Maharashtra.