YES BANK

I am a student and I took an education loan from YES BANK...

I am a student and I took an education loan from YES BANK for my master studies abroad from their Mumbai branch. What started with trust and hope for my future turned into 1.5 years of stress, financial pressure, mental harassment, and complete disappointment. At the beginning the loan officer Pratik Yadav created trust and assured me that my profile was eligible and the process would be smooth. But once the process started every few days new documents were demanded one by one in the name of verification. Weeks and months were wasted without transparency. Nothing was properly explained. Terms and conditions, hidden charges, and important policies were never clearly communicated to me as a student already under pressure of university deadlines. The biggest shock came when after months of delay from the bank side, the loan amount was finally disbursed 3 days after my university fee deadline had already passed. Even after informing the officer multiple times about the urgency and deadlines, the bank kept delaying while continuously collecting documents. The amount was disbursed after the intake opportunity was already ruined. When I informed the officer about the missed intake, I was told by the bank officer himself to keep the funds and use them for the next intake. Based on this official assurance, I trusted the bank. After almost 6 months, when I restarted the entire process again for the next intake and reached the final fee payment stage, suddenly my funds were frozen and my account was blocked without notice or proper communication. Even after emailing and requesting release of funds, I kept receiving assurances that the issue would be resolved. After making me wait again for days and weeks, they suddenly started forcing loan closure in the name of policy. The most shocking part is that the bank demanded huge interest payments despite the fact that I never even used a single penny from the disbursed amount for my studies. On top of that lakhs were already deducted in the name of processing fees, insurance, and hidden charges that were never properly explained during the process. Now after all this, the bank has even started making false allegations like “visa rejection” to shift responsibility from their own delays and failures. My visa was never rejected. These false statements are extremely serious and irresponsible. The complaint system, nodal officers, and even RBI escalation process felt useless for a common person because responses take months and mostly protect the bank internally instead of investigating the truth fairly. No action is taken against officers who misguide students and ruin careers. Seniors like Santosh Pandey only pressured me to close the loan instead of resolving the actual issue. Because of this entire situation, my career plans, future studies, mental health, and even my family suffered badly. Students take education loans with trust and hope for their future, not to get trapped in hidden conditions, delays, frozen funds, pressure tactics, and one sided allegations. Whoever has suffered because of YES BANK or officers like Pratik Yadav please come forward and share your experience. These issues should be exposed before authorities, media, student communities, and legal platforms so no other student suffers the same way.