Pump Gyms

The gym is great, and the staff is friendly and attentive....

The gym is great, and the staff is friendly and attentive. The space is super clean and well maintained. Nihaal sir is encouraging and makes workouts easy to follow. His guidance is practical, and he always pushes you to do your best. Really happy with the experience.

Negative customer experience: there are more trainers than...

Negative customer experience: there are more trainers than members usually and they are all men uncomfortably lurking around, sitting on the equipment and making members share the equipment with them. One of them literally has his selfie tripod stand all set up in the middle of the squat rack making paying members switch the bench with him. It’s an unprofessional environment, many times I have just 30 minutes to come in for a quick workout and the trainers don’t respect personal space: they keep lurking and trying to make pointless conversational & are unable to pick up on social cues where some members really don’t want to chat or need their help. Many times it’s been really uncomfortable as multiple trainers have approached me without consent, while I’m mid-lift trying to correct my form or just chat + ask about my personal life when I clearly don’t want to, I’ve often avoided going to the gym so I don’t have to deal with this situation. To top it all, there are more men trainers sitting at the front desk so there was no one to even provide this feedback to. To compare with other gyms in the city, there are 2-3 trainers max, who politely stand on the side and only help when asked which is respectful to everyone. That hasn’t been the experience at Pump. Limiting the number of trainers in the main area and having them centralized minding their own business instead of gawking at the members and trying to interfere with workouts would make it a better and more approachable environment.