Jeon

Horrible experience. We were cheated by the staff. Staff...

Horrible experience. We were cheated by the staff. Staff was so rude and arrogant. Earlier staff told your reservation works here and later on while paying the bill they told your reservation won’t work here and we were charged exorbitantly. Never visit this place. Service is also horrible. They served sushi without chopsticks. We ordered sautéed veggies with focaccia bread and they served only veggies and no bread and after asking 4 times they served it after 20 minutes. Soup came after 45 minutes after ordering. Staff was careless and unresponsive.

New staff doesnt understand the value of decency and grace...

New staff doesnt understand the value of decency and grace towards old customers. felt more like a classless udupi restaurant only interested to increase its quick service turnover. First time in over 30 years we had a waiter telling us management rules when he wasnt wearing his own name badge. Also there was a table next to ours conducting a meeting loudly without any order, all on CCTV. We chose Sea Princess Jeon over a regular restaurant so that we can sit at peace and enjoy a late lunch post some intense corporate discussions. However after receiving a more cut throat service, and disrespectful curt behaviour of the waiter insisting on a quick order inspite of being a regular. We asked for soup initially but he insisted we order the main course or atleast some extra snacks right away witht the soup or he asked us to leave immediately mentioning we cannot sit at their table for a meet before ordering our dishes later. He also placed a cover charge notice on the table that didnt exist before we sat at the table. Anyway from being a regular after this incidence in presence of guests who attended Sea Princess inspite of them having other recommendations in the area but came upon our recommendation here. To wrap up the meet and proceed to a more hospitable venue we just added a tea to the soup and get over the unwelcoming experience. Now we have unanimously decided to stop planning our meals at this hotel with friends, family or colleagues whatsoever henceforth post this incidence. PS the management needs to train thair staff to communicate better inorder to maintain their star qualifications. 30 years of memories mared by one unpleasant hospitality experience.