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Launched in 2006, Croma, a brand of Infiniti Retail Ltd is an omni-channel electronics retailer with over 16,000 products across 550+ brands through 500+ stores across over 100+ major cities of India. Croma brings alive the promise of a ‘Brighter Every Day’ with a world-class ambience to shop both in-store and online on croma . com while also creating a seamless omnichannel shopping experience that lets you enjoy the best of both, online and offline worlds.
Amenities and service options for this business are being updated. Contact them directly for details.
Ground Floor, Vasundhara CHS Jvpd Scheme, Juhu, opp. Utpal Shanghvi School, Vile Parle West, Mumbai, Maharashtra 400049
Ashish is the worst seller possible. I bought a tv 2months...
Ashish is the worst seller possible. I bought a tv 2months back and there is no response from them on some of the parts which they had promised the delivery of within 15 days. WORST WORST EXPERIENCE EVER
good demo and well trained staff of juhu croma I came to...
good demo and well trained staff of juhu croma I came to purchase a phillips air fryer the person from phillips Alfiya shaikh well trained person she help me very well to purchase a air fryer thanks croma for the such a great experience
One of the worst customer service experiences I have ever...
One of the worst customer service experiences I have ever had. Purchasing a new Daikin AC through the Croma app turned out to be a huge mistake. It has been 4 days since the AC was delivered, and it is still not installed. On top of that, the installation team suddenly added extra charges of nearly Rs. 6,000 for cables and wiring without giving any proper explanation. I already have an existing Daikin AC setup in place, so this was supposed to be a simple replacement. However, the technician outright refused to use the existing wiring and insisted on installing entirely new wires, regardless of whether the old ones were perfectly functional or not. It honestly feels like an attempt to unnecessarily increase the customer’s bill. A new AC should include the essential installation requirements, or at the very least, the customer should be given a proper justification for additional costs. What made the experience even worse was the behaviour of both the technician and the store staff. When I contacted the store for help, they rudely dismissed the issue saying it was an online order and “not their concern,” before disconnecting the call. The entire team has been extremely unprofessional and disrespectful in their communication. To make matters worse, Daikin effectively forces customers to use their installation team by threatening warranty cancellation if installation is done externally, yet they are unable to provide timely or reasonable service themselves. Very disappointing experience overall, especially after spending a significant amount on a premium product.
I have bought croma cooler and it's been 1.5 months. I...
I have bought croma cooler and it's been 1.5 months. I haven't received my cooler wheel for that i have complained about that. But since now there is no wheel I received I personally went to the store thrice still no solution I get. People are not receiving my phone one of there employee of croma juhu name Siddhartha gave me his number since too long I was trying to reach him out as it's been 1.5months he is also not receiving my calls. Store number is not reachable, busy all the time.
Misleading pricing and very poor customer support. The...
Misleading pricing and very poor customer support. The prices in-store are different from the prices listed on their own website. When I asked the staff about the discrepancy, neither the category manager nor the store manager could provide a clear explanation or solution. What’s more disappointing is that they refused to match the price shown on their official website for the exact same model. I had already checked and inquired about the same product both online and in-store, so this was quite frustrating. Please do your due diligence before visiting them