Benzer

I’ve had the worst possible experience with Benzer. I’m not...

I’ve had the worst possible experience with Benzer. I’m not one to write a negative review but the recent experience has been so horrific. I’ve been a regular customer ordering for home delivery. I recently ordered a box of spotted cow mozzarella on the 15th of November. When it reached me i automatically opened it, had some, gave some to my 1 year old child. When both of us were down with a bad stomach shortly thereafter i checked the box. It was completely expired by many days. I immediately contacted Benzer and asked them to refund or replace it. I had taken a photo of the expiry date and sent it to them. I requested them to take more care of their processes and stock. They simply didn’t respond. I followed up a day later. They then stated they can’t do anything as I’d thrown the box of rancid cheese, even though i had shared a photo The last 5 days I’ve spent on tireless calls trying to explain that this is terrible customer service and they must replace product. They’ve completely refused any cooperation. I’ve asked to speak to managers and to their owners- all to no avail. The box of cheese doesn’t matter - and it’s not about the refund. But the complete lack of care for having expired stock, or that their customers have gotten sick from their stock - is what shocks me.

Their service is terrible. They keep expensive stuff for...

Their service is terrible. They keep expensive stuff for sale but the quality is very poor. The Quinoa bread and the jowar bread is always spoilt and has fungi on it before expiry date as you can see on the picture. Every time I raise this issue, they refuse to replace or compensate with some or the other cheap excuse. Avoid buying from this overpriced shop.

A good shopping experience for the well to do. They have a...

A good shopping experience for the well to do. They have a lot of choices of local and imported food stuff and groceries. Not to mention their in-house products that are not bad. However it should be noted that everything here is vegetarian with absolutely no meat products available. It's a bit pricey but the quality is excellent.